Frequently Asked Questions
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FAQ
Frequently Asked Questions. |
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I already have an email address, can you host it?
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If the email address is at your own domain name and you transfer that domain to us, then the answer is yes. You would need to order domain and email hosting from us. |
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What are SPAM Filters?
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Spam filters are an application on our servers which scans all incoming email messages for unsolicited junk mail. |
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What are Virus Filters?
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Anti Virus filters are an application on our server which scans all incoming email messages for suspicious content. Disguised, encoded and even compressed attachments are extracted in full and compared to a comprehensive database of known viruses. This database is updated every 2 hours to ensure rapid response when a new threat emerges.
Our filters will not protect you against viruses in downloaded files or from browser exploits. For your own safety we highly recommend that you also run a local anti-virus solution on your computer in addition to the Namesco anti-virus filters. |
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How do i add a mailing list in plesk?
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To add a mailing list in Plesk
1. Log in to Plesk as "admin."
2. From the navigation pane on the left side of the Control Panel, select Domains.
3. Select the name of the domain you want to add the mailing list to.
4. Under Services, select the Mail icon. The Mail names window for that domain displays.
5. Select the Mailing lists tab.
6. Under Tools, select the Add New Mailing List icon. The Mailing List details page displays.
7. Enter the mailing list details.
8. Click OK.
You can now add members to the mailing list by selecting the Add New Member icon and entering the members email address.
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How do i enable mailman on my server in plesk?
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To enable Mailman:
1. Log in to Plesk as "admin".
2. From the navigation pane on the left side of the Control Panel, select Server.
3. Under Services, select the Set Up Mailman icon.
NOTE: If the Set Up Mailman icon is disabled, you need to install the latest Mailman updates. Select the Updater icon to install the Mailman updates.
4. In the Set Up Mailman window, specify your administrator log in information and click OK.
NOTE: Mailman is not enabled until you create a mailing list. For more information about creating mailing lists, see How do I add a mailing list in Plesk? |
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Why cant i log into webmail?
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If your password is rejected when you log in to Webmail, your email may be disabled.
To Enable Plesk Email
1. Log in to Plesk as admin.
2. From the menu on the left, click Domains.
3. Select domain name for the email account you want to enable.
4. Under the Services section, click Mail.
5. Under the Tools section, click Enable.
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How do i Setup an email account in Plesk?
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You can use Plesk to set up POP3 email accounts for your domain. Log in to Plesk as admin and open the Domain administration page for the domain you want to add email accounts to.
To Set Up Email Accounts for Your Domain in Plesk
1. Click the Mail icon on the Domain administration page.
2. In the Tools section, click Add New Mail Name.
3. Enter a name for this email account. For example, jdoe@domainnamegoeshere.com.
4. Enter and confirm a new password for this email account. This password will also be used to access the control panel.
5. If you want the mail user to be able to access the control panel, select the Control panel access check box and specify their control panel access settings.
6. Select the Mailbox check box and specify the mailbox quota if desired.
7. Click OK to submit all changes.
Once you have created your email account, you can further customize the settings from within Plesk or connect to your account using an email client.
NOTE: Your POP3 and SMTP settings for this email account will be mail.domainnamegoeshere.com, where "domainnamegoeshere.com" is the name of your domain. Your incoming user name for the account is full_email_address@domainnamegoeshere.com. The outgoing (SMTP) server requires authentication and uses the same user name and password as the incoming (POP3) server. |
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How to access Webmail?
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If you have Webmail enabled in Plesk, you can access your email at:
http://webmail.example.com
Where "example.com" is the name of your domain.
Sign into your account using the user name and password you set up in Plesk or provided to you by your administrator.
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What is email hosting?
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Email hosting is the ability to have email addresses based at your domain name. For a personal website this could allow your email to be greg@greg.com.au, or for a business site sales@gregsmowers.com.au.
Your email addresses will be in the format of name@domainname.com. Of course you decide the "name" for each of your email addresses. Please note that a website is not required to have an email at your domain. Simply choose the email hosting plan that suits your needs from our website. |
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Where are my backups stored?
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We have dedicated backup servers which store all websites in a secure location in the event of critical server failure, fire, flood or electrical related issues. If you lose your website and require it to be restored we can use a backup taken as close as possible to the date of failure and restore it. To find out more please contact Suncoast Internet for more information. |
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How often are backups performed on my website?
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Backups can be setup by Suncoast Internet server administrators to complete backups on an hourly, daily, weekly and monthly basis. Generally a weekly and monthly backup is done on your website. |
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How long is my domain name valid?
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You have the option of registering your domain name for 1-10 years. If you select 1 year, your name will be need to be renewed annually in order to remain valid. If you select multiple years, your name will remain valid until that period is up. |
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Once my domain name is registered, can anyone else take it?
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Your domain name is registered in your name. So long as it has active DNS entries, all the required fees are paid and it's not in breach of any law, nobody else can either use it or take it without your consent. The same with Australian domain extensions where an RBN or ABN is required to register. |
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What type of domain names can I register at Suncoast Internet?
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You can currently register .com.au, .net.au, .org.au, .com, .net, .org, .biz, and .us domain names at Suncoast Internet. |
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I don't have a website yet, why should I register a domain now?
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Domain names are going at the rate of more than 200,000 a month. Registering your domain name now ensures your ownership of the domain name that may not otherwise be available when you want it. Once registered, that domain name is yours (provided that the registration and renewal fees are paid each year). You can hold onto it, use it, sell it or lease it. Suncoast Internet will store your domain name on our servers free of charge until you are ready to do something with it. |
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Do I need a domain name to have a website?
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While a domain name is not necessary to have a website, it is recommended. Whether you are creating a family website or a business website, having a domain name allows your site to be more easily found and remembered. |
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What is a domain name?
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A domain name is a unique name used to identify and locate your website on the internet. Generally speaking there are no limitations on what you may use, however most special characters and symbols aren't aloud.
Once you have chosen a domain name you also have a choice of extensions, most common are the .com and .net extensions. For country specific domain name extensions like Australia's .com.au, you are required to have a matching (RBN) registered business name or atleast the domain name to be reasonably similar. Acronyms and abbreviations are also accepted. |
[ FAQ ] Do I need a domain name to have a website?
